Terms of service

OVERVIEW

This website is operated by Remote Replacement Pros. Throughout the site, the terms “we”, “us” and “our” refer to Remote Replacement Pros.

Remote Replacement Pros offers this website, including all information, tools, products and services available from this site to you, the customer, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing from us, you agree to be bound by these Terms of Service.

BUSINESS INFORMATION

Remote Replacement Pros is an Australian online store specialising in replacement remote controls for selected TV models.

Trade name: Remote Replacement Pros
Legal entity: C.K FLOWERS & M.M FLOWERS
ABN: 79 949 925 434
Location: Mildura VIC 3500, Australia
Email: support@remotereplacementpros.com

PRODUCT INFORMATION AND COMPATIBILITY

We sell replacement remote controls suitable for selected TV models and devices.

It is the customer’s responsibility to check that the remote control they purchase is suitable for their TV or device before ordering. Compatibility information is provided on each product page where available.

If you are unsure whether a remote will suit your TV or device, please contact us before purchasing with your TV brand and model number.

Unless clearly stated otherwise, products sold by Remote Replacement Pros are aftermarket replacement remote controls. They are not produced by, endorsed by, sponsored by, or affiliated with the original TV or device manufacturers.

Brand names, model numbers and part numbers are used for compatibility identification only.

PRICING AND AVAILABILITY

All prices are shown in Australian dollars and include GST where applicable.

We reserve the right to update prices, product details, availability, shipping options and promotions at any time without notice.

We make reasonable efforts to ensure product information is accurate, but we do not guarantee that all descriptions, images, compatibility lists, prices or availability are error-free.

ORDERS

By placing an order, you agree that the information you provide is accurate and complete.

We reserve the right to refuse or cancel an order if we believe the order information is incorrect, incomplete, suspicious, unavailable, or affected by a pricing or listing error.

If an order is cancelled after payment has been made, we will issue a refund to the original payment method.

SHIPPING

We currently ship within Australia.

In-stock items are usually dispatched within 1 business day. Delivery timeframes shown at checkout are estimates and may vary depending on Australia Post or courier network conditions.

A valid phone number may be required for tracked parcel delivery and carrier updates.

Remote Replacement Pros is not responsible for delays caused by postal carriers, incorrect delivery details supplied by the customer, or events outside our reasonable control.

RETURNS AND REFUNDS

Returns and refunds are handled according to our Returns & Refunds Policy.

Customers should contact us before returning any item.

Items returned due to change of mind or incorrect selection must be unused, in original condition and returned within the eligible return period.

Nothing in these Terms of Service limits your rights under Australian Consumer Law.

FAULTY OR INCORRECT ITEMS

If you receive an item that is faulty, damaged, or materially different from what you ordered, please contact us as soon as possible with your order number and details of the issue.

Where required under Australian Consumer Law, we will provide an appropriate remedy, which may include replacement, refund or other resolution.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, Remote Replacement Pros is not liable for indirect, incidental, special or consequential loss arising from the use of our website, products or services.

Our liability is limited to the purchase price paid for the relevant product, except where Australian Consumer Law provides otherwise.

THIRD-PARTY BRANDS

All trademarks, logos, brand names, model numbers and part numbers remain the property of their respective owners.

Use of brand names and model numbers on this website is for compatibility and identification purposes only and does not imply affiliation, endorsement or sponsorship.

WEBSITE USE

You agree not to use this website for unlawful, misleading, fraudulent or harmful purposes.

You must not attempt to interfere with the security, operation or functionality of this website.

CHANGES TO THESE TERMS

We may update these Terms of Service from time to time. Any changes will be posted on this page.

Your continued use of the website after changes are posted means you accept the updated Terms of Service.

CONTACT INFORMATION

Questions about these Terms of Service can be sent to:

support@remotereplacementpros.com