Privacy Policy

Last updated: May 9, 2026

Remote Replacement Pros operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience. Remote Replacement Pros is powered by Shopify, which enables us to provide these services to you.

This Privacy Policy describes how we collect, use, store and disclose your personal information when you visit our website, place an order, contact us, or otherwise use our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Business Information

Trade name: Remote Replacement Pros
Legal entity: C.K FLOWERS & M.M FLOWERS
ABN: 79 949 925 434
Location: Mildura VIC 3500, Australia
Email: support@remotereplacementpros.com

Personal Information We Collect

Depending on how you interact with our website, we may collect or process the following personal information:

• Contact details, including your name, email address, phone number, billing address and shipping address.
• Order and transaction information, including products viewed, added to cart, purchased, returned or exchanged.
• Payment-related information, which is processed securely through Shopify and approved payment providers.
• Account information, if you choose to create or use a customer account.
• Communications with us, including customer support messages and compatibility enquiries.
• Device and usage information, including IP address, browser type, device details, cookies and website activity.

How We Collect Personal Information

We may collect personal information directly from you when you place an order, create an account, contact us, subscribe to updates, or use our website.

We may also collect information automatically through cookies, analytics tools and similar technologies when you browse our website.

We may receive information from service providers, including Shopify, payment processors, shipping carriers, analytics providers and marketing platforms.

How We Use Your Personal Information

We use your personal information to:

• Process and fulfil orders.
• Arrange shipping and delivery.
• Provide order updates, tracking information and customer support.
• Respond to compatibility enquiries and other customer questions.
• Process returns, refunds and exchanges.
• Improve our website, products and services.
• Detect, prevent and investigate fraud, security issues or misuse of our services.
• Comply with legal, tax, accounting and regulatory obligations.
• Send marketing communications where permitted, including email updates or promotional messages. You can unsubscribe from marketing emails at any time.

Phone Numbers and Delivery

We may collect your phone number during checkout. A valid phone number may be required for tracked parcel delivery, carrier updates, delivery issue resolution, fraud prevention and order support.

How We Disclose Personal Information

We may disclose personal information to trusted third parties where necessary to operate our business and provide our services, including:

• Shopify, which hosts and powers our online store.
• Payment processors and fraud-prevention providers.
• Shipping carriers and fulfilment partners.
• Technology, analytics, advertising and marketing service providers.
• Professional advisers, legal advisers, accountants or regulators where required.
• Government authorities, law enforcement or other parties where required by law.

We do not sell customer personal information in the ordinary sense of selling customer lists or contact details to third parties.

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of our store in order to provide and improve its services. Information you submit through our website may be transmitted to Shopify and processed by Shopify and its service providers.

You can learn more about Shopify’s privacy practices by visiting Shopify’s Consumer Privacy Policy at https://privacy.shopify.com/en.

Cookies and Analytics

We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand website activity, improve performance, support advertising and provide a better shopping experience.

You may be able to control cookies through your browser settings. Blocking some cookies may affect how the website functions.

Marketing and Advertising

Where permitted, we may use your personal information to send marketing communications or show relevant advertising. You can unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails.

We may still send non-promotional messages, such as order confirmations, shipping updates, account notices and customer support replies.

Third-Party Websites and Links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices, security, content or policies of third-party websites. You should review their privacy policies before providing personal information.

Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

Security and Retention

We take reasonable steps to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide our services, fulfil orders, maintain business records, resolve disputes, comply with legal obligations and enforce our policies.

Your Rights and Choices

Depending on where you live and applicable law, you may have rights to access, correct, delete or request a copy of personal information we hold about you.

You may also opt out of marketing emails at any time by using the unsubscribe link in our emails.

To make a privacy request, contact us at support@remotereplacementpros.com. We may need to verify your identity before processing your request.

International Transfers

Some of our service providers, including Shopify, may process or store information outside Australia. By using our website, you acknowledge that your information may be transferred, stored or processed outside your country of residence where permitted by law.

Complaints

If you have a concern about how we handle your personal information, please contact us first so we can try to resolve the issue.

You may also have the right to contact the relevant privacy or data protection authority in your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal obligations or business operations. Updated versions will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Remote Replacement Pros
Legal entity: C.K FLOWERS & M.M FLOWERS
ABN: 79 949 925 434
Location: Remote Replacement Pros 

3 Marara Court, Mildura Victoria 3500, Australia
Email: support@remotereplacementpros.com